Refund Policy
Last updated: August 2026
At Sai Priyas Catering, we plan every event around your date, guest count, and menu, and we begin committing resources — ingredients, staff, and logistics — as soon as a booking is confirmed with an advance payment. This Refund Policy explains how advance payments and refunds are handled for Wedding Catering, Corporate Catering, Institutional Catering, Private Party, Small Party, and Outdoor Catering bookings.
1. Advance Payment
A booking is confirmed only after an advance payment is made, as agreed with our team. This advance secures your event date and allows us to begin planning and procurement for your event.
2. Cancellation by You
If you need to cancel a confirmed booking, please inform us in writing (email or WhatsApp) as early as possible. Refund of the advance amount, if any, depends on how far in advance the cancellation is made:
| Cancellation Notice | Refund Eligibility |
|---|---|
| 15 or more days before the event | Partial refund of advance, after deducting costs already incurred |
| 7–14 days before the event | Limited refund, subject to procurement and staffing commitments already made |
| Less than 7 days before the event | Advance is generally non-refundable |
These timelines are a general guide. Exact refund eligibility for your booking will be confirmed in writing by our team at the time of booking.
3. Cancellation or Changes by Us
In the rare event that we are unable to fulfil a confirmed booking due to circumstances within our control, we will offer a full refund of the advance amount or the option to reschedule to a mutually convenient date, at your choice.
4. Rescheduling
If you wish to reschedule your event instead of cancelling, we will make reasonable efforts to accommodate a new date, subject to availability. Advance payments made can typically be carried forward to the new date without deduction, provided the request is made with reasonable notice.
5. Force Majeure
For cancellations arising from events beyond either party's reasonable control — such as natural disasters, government restrictions, or public emergencies — we will work with you in good faith on rescheduling or an appropriate resolution regarding the advance paid.
6. Quality-Related Concerns
If you have concerns about food quality or service delivered on the day of your event, please raise them with our team on-site or within 24 hours of the event so we can review and address the matter appropriately. Refunds related to service issues are assessed on a case-by-case basis.
7. Non-Refundable Items
Costs already incurred toward customized items, third-party vendor bookings, or perishable ingredients specific to your event may not be refundable, even where a partial refund of the advance is otherwise approved.
8. How Refunds Are Processed
Approved refunds will be processed to the original mode of payment within a reasonable timeframe after approval. Please allow time for the refund to reflect, depending on your bank or payment provider.
9. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
10. Contact Us
For any cancellation, rescheduling, or refund request, please reach out to us using the details below as early as possible.